COVID-19 has been a challenge for many of our clients. From temporary business closures, through to moving schedules back by months. This has meant there’s been a strong need for digital communication with customers, and a shift to new ways of operating, and perhaps digital opportunities to support social distancing measures. But we’re happy to report that resilience has prevailed and many of our clients are operational again, and in many cases, different to before.
We’ve been able to assist our clients extensively during COVID-19. The top 3 ways we’ve been able to really address business operation, and strengthen our client’s business response and resilience include:
- Some of our clients have needed solutions for contact tracing, including added details for digital bookings, as well as increased ‘spacing’ and adjusted/reduced ‘session sizes’ within specified time-slots.
- Communication as mentioned has been understandingly imperative for businesses and clients, and we’ve helped customer engagement through new websites in response to changed conditions, website banners to show times and visitation guidelines, website announcement widgets to further support informing customers and general public.
- We’ve also helped businesses move to online forms of delivery (such as membership-based subscription services in eLearning and training spaces, and have helped aid customer engagement digitally with businesses operating by mail or reduced in-person appointments to improve customer experience and the continuation of business for our clients.
It’s been a ground shifting exercise, but we’re happy to report stronger relationships as a result between not only worktrainweb and our valued clients in the physical-digital world, but even-more flexible businesses models and a greater levels of relationship strengthening between our clients and their customers. Support and trust that has been fostered during this time, and flexibility in valuing and continuing to meet customer needs. We’ve loved being instrumental in strengthening this iron triangle with our clients and their customers, and we extend the service outwardly of course. If you’re looking to shift more to online/digital service delivery, or want to explore possible ways you can service clients remotely, or are just interested in alternative technology options that could support your business operations, or simply would like a new way to retain and develop relationship communications with your customers, then we’re always around to explore ideas, plan (and implement) digital and ‘distance-workable’ and friendly solutions for your business.